Clinic Automation Glossary
Explaining the tech concepts that help your clinic grow
No-Show Rate
The percentage of patients who book an appointment but fail to attend without cancelling. In GCC clinics, this averages 30-40% without automation.
WhatsApp Business API
The enterprise-grade version of WhatsApp that allows automation, verified green ticks, and integration with clinic software (unlike the regular app).
Prepaid Deposit
A partial payment collected automatically via link before the appointment is confirmed to guarantee attendance.
Recall Campaign
Automated messages sent to dormant patients (e.g., visited 6 months ago) to encourage them to book a new service.
RAG (Retrieval-Augmented Generation)
The AI technology Mawidi uses to read your specific clinic PDF guidelines before answering patient questions, ensuring accuracy.