Privacy review
Review the account setup, message path, and who can access conversations before sharing family or student information.
Education across the GCC
From a family’s first question to a clear next step
Bring admissions enquiries, campus tours and follow-up into one considered workflow, with Arabic and English options configured for your school.
For everyday enquiries and coordination. Dedicated admissions management has its own focused solution.
Illustrative campus sceneEveryday coordination
Give each enquiry a clear place to go
Connected tools help the school team organise questions, appointments and follow-up while the school keeps ownership of its decisions and policies.
01Bilingual WhatsApp enquiry assistantHelps answer admissions enquiries in Arabic or English using approved school information and the account's configured workflows.
02School Admissions managementA separate solution for capturing admissions enquiries, tracking stages, and coordinating the admissions team.03Campus tour & appointment schedulingCampus tours, parent-teacher meetings, and assessments can use the calendar and availability configured for the school's account.
04Automated reminders & follow-upsSet up appointment confirmations and reminders around the school's policy, with a staff owner for follow-up.
05Fee communicationConfirm the payment provider, supported methods, and receipt handling before adding payment links or reminders to a school's workflow.
06AI voice agentA phone assistant that can answer configured enquiries in Arabic or English and support tour or meeting scheduling.
07Knowledge base Q&AUse approved school materials for answers about fees, curricula, and term dates, and assign staff to review changes and handle questions that need a person.
08Operations dashboard & analyticsA shared view of configured enquiries and bookings helps the admissions team coordinate its next steps.
Across learning communities
Who This Is For
- International schools
- Schools (K to 12)
- Nurseries & Kindergartens
- Training Centers & Language Institutes
- Colleges & Universities
- Clubs & After-School Programs
A parent’s journey
From the first question to follow-up
The exact steps depend on each school’s setup. Staff can follow conversations and the stages configured for their team.
- 01
A parent WhatsApps the school
A parent messages the school's official WhatsApp number according to the school's approved channel preferences.
- 02
A reply follows the configured workflow
A configured reply in Arabic or English can answer routine questions and invite a parent to share the details needed for follow-up.
- 03
A parent requests a campus tour
The parent selects an available slot; the school should confirm the calendar, time zone, and booking message for its account.
- 04
Automated reminders + follow-up
Schedule a reminder before the tour and assign a staff owner for any additional follow-up.
- 05
The admissions team tracks configured enquiry stages
The admissions team can track configured enquiry stages and hand over conversations to staff.
A separate, focused solution
School admissions management
For schools looking for a dedicated way to capture enquiries, track stages and coordinate admissions follow-up, explore the separate admissions solution.
School-owned decisions
Agree on communication boundaries before launch
These are planning prompts for the school, not Mawidi security or compliance guarantees. Review the account setup and message path with your team.
Consent management
Explain which messages families opt into, keep the permission record, and honour opt-out requests.
Data minimisation
Collect only what is needed, define retention, and use the school's approved route for sensitive matters.
Practical answers
FAQs
How should schools handle messages to students under 18?
The school should decide which guardian or student may be contacted, confirm the required permissions, and use its approved safeguarding and privacy process. Do not assume a default setting is suitable for every school.
Can schools collect fees or set up automatic payments through Mawidi?
Payment options depend on the school's account, provider, and supported configuration. Confirm payment methods, parent consent, reconciliation, and receipt handling before enabling a workflow; do not send card details in chat.
Can schools communicate in Arabic and English?
Arabic and English messaging workflows can be configured. Have fluent reviewers check both versions, including dates, names, links, numerals, and right-to-left layout.
Can a school set quiet hours for messages?
Confirm the scheduling and quiet-hour controls available in the school's account, then test the schedule and its exception or escalation path before launch.
Does Mawidi provide electronic consent or signature forms?
Confirm the exact form and signature workflow available for the school's account before promising it. The school should also review how consent records are stored, accessed, and retained.
Your next step
Start with a conversation about your school
Explore Mawidi or book a demo to discuss your school’s workflow. The dedicated admissions journey can be explored separately.
Explore school admissions