Mawidi user guide
Complete your work with confidence
Clear instructions for setup, daily work, checking results and solving problems.
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All guides
29 guides
Industry workflows
Work with admissions leads
Review capture forms, leads, stages, displayed scores and follow-ups safely.
Daily work
Read dashboard reports
Interpret date ranges, booking, revenue and conversation measures.
Daily work
Create and manage appointments
Create, find, reschedule and cancel an appointment safely.
Team and account
Understand your Mawidi subscription and invoices
Review the current package, invoices and the displayed effect of account changes.
Daily work
Share and test your booking link
Copy the public link and verify what a customer can book.
Getting started
Set up your business details
Review business information, opening hours, sector and connected account settings.
Daily work
Read customer payment and deposit statuses
Keep customer payments separate from your Mawidi subscription.
Daily work
Maintain customer records
Search, create and update a customer without creating duplicates.
Daily work
Run your daily operating check
Review new work, messages, failures and follow-ups at the start and end of the day.
Getting started
Start with your dashboard
Find your work, account status, notifications, language and help.
AI and integrations
Connect integrations and verify workflows
Connect available tools, understand triggers, and prove the intended result.
AI and integrations
Build and verify your knowledge base
Add reviewed information, wait for processing, and test retrieval separately.
Industry workflows
Manage a menu and restaurant orders
Maintain menu items and modifiers, then work with the available order lifecycle.
Daily work
Review Pulse operational cases
Understand detected cases, proposals and approval boundaries shown in Pulse.
Daily work
Create and follow quotations
Prepare a quotation, review totals and follow the status shown.
Industry workflows
Manage properties, brokers and viewings
Maintain property records, schedule viewings and review the supported pipeline.
Industry workflows
Manage vehicles and rentals
Review fleet records, create a rental and follow its available status.
Daily work
Review customer feedback
Read available reviews and use supported response or follow-up controls.
Industry workflows
Manage home-service jobs
Create an operator job and follow the supported job lifecycle.
Getting started
Manage services and availability
Create service types and check which times customers can request.
AI and integrations
Use connected social-media tools
Review connected channels, inbox and calendar actions available to your account.
Troubleshooting
Get help from Mawidi support
Collect safe context, review your request and submit one useful support ticket.
Team and account
Invite teammates and manage access
Invite the right person, choose an existing role, and verify their access.
Industry workflows
Track tenant issues
Open the correct issue, record supported updates and verify its status.
Daily work
Review voice calls, follow-ups and credits
Inspect recent calls and recognise usage or failures that need attention.
AI and integrations
Configure and supervise the voice receptionist
Set languages and behaviour, run an intentional test, and review call outcomes.
Industry workflows
Create and manage a waitlist
Configure a waitlist, share its signup route and review entries.
Daily work
Work with WhatsApp conversations
Review messages, recognise AI activity and take over when needed.
AI and integrations
Connect and verify WhatsApp
Follow the connection method shown in your account and distinguish saved settings from a working channel.
Still need help?
Open one support ticket and explain what you expected and what appeared. Never send passwords or full payment details.
What changed in Help
Setup, daily work and industry tasks now have separate shareable guides with expected results, troubleshooting and direct dashboard links.
Start with the dashboard guide