Track tenant issues
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Open the correct issue, record supported updates and verify its status.
Outcome
The issue record shows the current real-world state and available evidence.
Last reviewed
2026-09-12 · Operations
Before you begin
- Real-estate access and the exact property or tenant context.
Open the right workspace
- 1Sign in and open Dashboard.
- 2Choose Tenant Issues from the dashboard navigation.
- 3If the item is not shown, ask an owner to check your access and the account package.
Update the right issue
- 1Find the issue using the property and reported time.
- 2Review its event history before adding an update.
- 3Attach only permitted, relevant media without unrelated private data.
- 4Change status only when the real response has reached that point.
How to know it worked
- • The latest event and status describe the actual issue state.
If something goes wrong
- If the problem remains, open Support and describe what you expected and what appeared.