Drop-in classes
Pay-per-session
Sports & Academies
A clearer way to manage academy enquiries and follow-up
Tools for academy enquiries, trial sessions, schedules and payment links, with WhatsApp and voice workflows configured to your operations.
01Enquiry
02Trial session
03Schedule & fees
Illustrative image of a sports facility
SPORTS PROGRAMMES
Who this is for
Our solutions are designed for all types of sports facilities and academies
01Football & futsal
02Swimming
03Martial arts
04Tennis/Pickleball
05Dance
06Athletics
07Multi-sport camps
08Youth academies & after-school clubs
FROM ENQUIRY TO SESSION
WhatsApp Agent: what members experience
You configure the flows; your families message your WhatsApp number
Typical questions it handles
- Class times for Under-10 Football?
- Trial lesson for swimming this week?
- Can we pause membership during travel?
- Today's court availability for 6-7pm?
Quick-reply chips
TrialJoin termFeesCoach infoRescheduleCancelPay nowPolicy
Sample Chat
Illustrative exampleClass times for Under-10 Football?
Under-10 Football: Tue 5:00 PM or Thu 6:30 PM. Would you like to reserve a trial or join the term?
Illustrative only. Your academy sets the schedules, capacity and policies shown.
Booking models we support
Blocks/Terms
e.g., 8-week course with set dates
Memberships
Monthly/term, unlimited or X classes/wk
Passes
10-class pack; expiry rules
Trials/Try-outs
One-time or discounted intro
Camps & Tournaments
Multi-day, capacity, teams
DAY-TO-DAY OPERATIONS
What Mawidi enables
Everything below describes capabilities you switch on for your academy; Mawidi does not run your classes or charge your customers directly
WhatsApp Sales/Support Agent
Answers FAQs, offers class slots, enrolls trials, sends pay links, handles reschedules
Class & Course Booking
Drop-in, blocks, terms, memberships & passes, waitlists that auto-fill cancellations
Payments & Deposits
Stripe/Apple/Google Pay with receipts and refunds per your policy
Two-way Inbox + Broadcasts
WA/SMS/Email for schedule changes, weather alerts, and promos
Coach Portal
Attendance (QR), notes, and progress badges
Family CRM
Consent, preferred language (AR/EN), and segments
Voice Agent
Answers calls and performs the same flows hands-free
SCHEDULE & CAPACITY
Timetables, Capacity & Waitlists
Publish timetables with coach, level, capacity, and skill prerequisites
- Waitlists auto-notify when a seat opens
- Auto-claim window (e.g., 15 min)
- Attendance via QR on arrival
Illustrative example
Waitlist message
A spot in Level 2 Swim (4:30 PM) just opened. Claim in 15 min: {{link}}
Illustrative only. Your academy sets the schedules, capacity and policies shown.
Illustrative example
Capacity Management
Under-10 Football18/20 (+3 waitlist)
Swimming Level 28/8 (+5 waitlist)
Beginner Karate12/15
Illustrative only. Your academy sets the schedules, capacity and policies shown.
MEMBERSHIPS & PAYMENTS
Memberships & Passes
Tiers (Basic/Plus/VIP), freeze rules, guest passes, and family bundles
Basic
- • 4 classes/month
- • 24hr advance booking
- • Free cancellation
Plus
- • 8 classes/month
- • Priority booking
- • 1 guest pass
- • 7-day freeze
VIP
- • Unlimited classes
- • Instant booking
- • 2 guest passes
- • 14-day freeze
- • Private sessions
Illustrative only. Your academy sets the schedules, capacity and policies shown.
PAYMENTS UNDER YOUR ACADEMY POLICY
Payments, Deposits & Refunds
Pay links in WhatsApp/Email; deposits for trials or peak sessions
- Split payments for siblings
- Promo codes
- Gift vouchers
- Refunds and credit notes per your policy
Illustrative example · Payment example
Pay QAR 120 to confirm Saturday's class for Omar
Flexible pricing set by you according to your academy policy
FAMILY & COACH COMMUNICATION
Communications
Effective communication with families across multiple channels
Two-way inbox
For WhatsApp/SMS/Email with quick replies, templates, internal notes, SLAs
Broadcasts
Weather alerts, coach illness, venue changes, term enrollment windows, camp promos
Voice Agent
EN/AR phone flows: check class times, book/reschedule, hear fees, send pay links
- Recognizes caller ID
- Pulls family profile
- Drops transcript into same thread
- Report absence
Illustrative example
Venue change
Swimming Level 3 moved to Pool B today
Weather alert
Outdoor training cancelled due to weather - moved indoors
Special offer
20% off summer camp - book before Friday!
Coach Portal
Powerful tools for coaches to manage classes and track student progress
- Medical/parent notes, emergency contacts (read-only), attendance QR
- Belt levels, stroke technique, match fitness
- Message hand-off to admin if follow-up needed
Sensitive data stays in your secure portal; not stored in chat
Family CRM & Segmentation
Household profiles (guardians, siblings), preferred language, consent flags, interests, and history
Family profiles
Comprehensive family data management
- Guardians and siblings
- Preferred language (AR/EN)
- Consent flags
- History and achievements
Segmentation
Smart targeting of families
- New this term
- Lapsed 60-90d
- Advanced candidates
- Birthday month
- Trial not converted
Win-back offer · Illustrative example: A sample follow-up, adapted to the programme and policy your academy sets.
Safety, Consent & Compliance
Review communication, consent and guardian or student data handling before enabling each workflow.
- Guardianship aware: all contracts and payments are with guardians
- Consent for photos, medical notes, and communications
- Quiet hours respected; RTL layouts supported
Do not share IDs/medical details in chat, use the secure upload link
OPERATIONAL VIEW
Analytics & Owner Digest
Follow the workflow measures that matter to your academy, based on the data you collect.
Metrics
- Enrollment funnel: enquiry → trial → join → retained
- Utilization & capacity
- No-show rate
- Waitlist fills
- Membership MRR/churn
Illustrative example
Weekly digest
To Email/WhatsApp with highlights and risks
Digest sample
A sample digest can bring enquiries, sessions, capacity and follow-up items together.
Illustrative only. Your academy sets the schedules, capacity and policies shown.
PRACTICAL ANSWERS
Frequently Asked Questions
01Do you message minors directly?
No, messages are addressed to guardians unless you permit otherwise
02Can we cap class size and use waitlists?
Yes, auto-notify and auto-claim
03Refund policy support?
Yes, configure windows and fees; the agent communicates them
04Multi-language?
Full EN/AR with RTL; templates you can edit
A PRACTICAL NEXT STEP
Get started
Join leading academies in the Gulf
01
Connect WhatsApp/phone; choose agent tone
02
Import classes, timetables, capacities, levels, fees
03
Set trial rules, membership tiers, passes, and refund policy
04
Turn on reminders, broadcasts, and the coach portal
05
Launch payments and owner digest