A timely appointment reminder
The current appointment flow can schedule one WhatsApp reminder 24 hours before a booking when the booking, consent and account settings allow it.
Messages & updates
A helpful reminder.A clearer next step.
Send configured appointment reminders on WhatsApp and keep customer replies with the conversation context.
What it helps with
Keep the conversation useful
Appointment reminders and replies work within the booking and messaging settings your team has configured.
Replies with their context
Keep the customer's reply alongside the conversation so the configured assistant or team can continue from the same thread.
A human next step
When a request needs a person, staff can review the conversation and follow the business's booking rules.
Workflow
From reminder to follow-up
- 01
Booking is ready
The saved booking and reminder settings determine whether a reminder can be scheduled.
- 02
WhatsApp reminder
For eligible bookings, the current flow schedules one reminder 24 hours ahead.
- 03
Customer replies
A reply stays tied to the conversation rather than becoming an unrelated note.
- 04
Team follows through
Staff review changes or questions that need a person and confirm the next step.
Product scope
Clear messaging expectations
The page preview is illustrative; live sending depends on the connected WhatsApp provider and each booking's reminder consent and settings.
- The current appointment flow uses one 24-hour reminder.
- No automatic SMS or email fallback is implied.
- A sample on this page never contacts a customer.
FAQ
Questions about customer messages
How many appointment reminders are sent?
The current appointment flow schedules one WhatsApp reminder 24 hours before the booking when consent, booking state, provider and account settings permit. It does not promise a multi-stage sequence.
Does this page send a test message?
No. The conversation shown is an illustrative preview and has no connection to a customer account.
Can a team member step into a conversation?
Yes. Mawidi supports staff handover for conversations that need a person; the exact routing depends on the account setup.
Next step
Make the next message count
Walk through your WhatsApp reminder and handover setup with the Mawidi team.