Smart Reminders
Automated appointment reminders with confirm and reschedule buttons
Custom timingPersonalizedAuto-confirm
Smart Communication
Messages & Updates
Automated reminders, real-time updates, two-way chat, and targeted broadcasts via WhatsApp, SMS, and email
Performance
Delivery Rate
Across all channels
Send Speed
For instant messages
Coverage
No human needed
Features
Communication Tools
Everything you need to manage customer conversations
Two-Way Chat
Unified inbox to manage all customer conversations
Quick repliesTemplatesSLA tracking
Broadcast Campaigns
Targeted messages with advanced customer segmentation
SegmentationSchedulingA/B testing
Status Updates
Real-time notifications for orders and appointments
Live trackingAuto-notifyCustom links
Channels
Multi-Channel Support
Reach your customers on their preferred channels
01
WhatsApp Business API
Primary communication channel
89%
Open Rate
02
SMS
Reliable fallback channel
99%
Open Rate
03Email
For detailed messages
95%
Open Rate
Explore Features
Auto Reminder Flow Builder
Drag and drop to build custom reminder flows
Triggers
📅
New Booking
→
T-48h
T-48 hours
T-24h
T-24 hours
T-6h
T-6 hours
T-1h
T-1 hour
✉️
Send
Template Preview
📱 SMS
Hi {{first_name}}, reminder for {{service}} on {{date_time}} at {{location}}. Change: {{reschedule_link}}. See you soon!
💬 WhatsApp
Your booking is confirmed ✅ 📅 {{date_time}} 📍 {{location}} 👨⚕️ {{doctor}} Need a different time? {{reschedule_link}}
📧 Email
Subject: Tomorrow - {{service}} at {{time}}
Settings
Timezone: Riyadh (UTC+3)
Fallback channel if WhatsApp fails → SMS
WhatsApp Template Library
Meta-approved templates ready to use
Approved
Appointment Reminder - 24h
Hi {{1}}, reminder of your appointment with {{2}} tomorrow at {{3}}. Click to confirm.
Confirm
Reschedule
Cancel
15K uses
|
Approved
Instant Booking Confirmation
Your booking is confirmed! Booking ID: {{1}}. Date: {{2}}. Looking forward to seeing you!
View Details
25K uses
|
Approved
Monthly Special Offer
Dear {{1}}, enjoy our special offer! {{2}}% off on {{3}} services. Valid until {{4}}.
Book Now
Offer Details
8K uses
|
Approved
Auto-Reply After Hours
Thanks for reaching out! We're currently closed. We'll reply during business hours.
Leave Message
Emergency
12K uses
|
Approved
Post-Visit Follow-up
Hi {{1}}, hope you're doing well. How was your experience with us? We value your feedback.
Rate Service
Book Follow-up
6K uses
|
Approved
Payment Confirmation
Payment received successfully. Amount: {{1}} SAR. Transaction ID: {{2}}. Thank you!
Download Invoice
18K uses
|
Message Analytics Dashboard
Comprehensive overview of your messaging performance
📤
0
Messages Sent
✅
0
Delivered
👁
0
Read
💬
0
Replied
Delivery Rate📊
NaN%
Read Rate📖
NaN%
Response Rate💭
NaN%
Top Performing Templates
Appointment Reminder - 24h
3,456 sent95%
Booking Confirmation
2,987 sent98%
Post-Visit Follow-up
1,876 sent87%
Monthly Special Offer
1,234 sent72%
Avg Response Time
28min
⚡
Peak Sending Time
10AM
🕐
Security & Compliance
Protect your customer data with the highest standards
End-to-End Encryption
Complete conversation protection from start to finish
HIPAA Compliant
Certified medical data protection standards
Local Data
Secure hosting in the GCC region
Compliance & Customer Preferences
Manage consent, preferences, and channel rules
Compliance Requirements
Quiet Hours Configuration
Sector Notes
🏥 Medical
- •Reminders only, no diagnostic advice
- •HIPAA data protection
- •No sensitive results via SMS
💼 Financial/Legal
- •No sensitive data over SMS/WhatsApp
- •End-to-end encryption required
- •Full audit trail
Customer Preferences
S
Sarah Ahmed
ID: #12345
Preferred Channel
Language
Message Frequency
Message Types
RemindersOffers
Channel Fallbacks
WhatsApp
→SMS
If not delivered in 5 min
SMS
→Email
If failed 3 times
Email
→None
End of chain
Opt-Out Keywords
STOPUNSUBSCRIBECANCELQUITEND
⚠️ Auto-remove from all lists
Double Opt-In Example
1️⃣ Customer registers number
2️⃣ Send confirmation: "Reply YES to receive reminders"
3️⃣ On "YES" reply - activate subscription
Frequently Asked Questions
Ready to Get Started?
Try the messaging system for free and discover how it can transform your customer communication