Payment links in WhatsApp
Customers get a secure Stripe Checkout link right after they choose a time.
- Sent automatically in the booking conversation
- Payment status is written back to the booking
- Methods are the ones you enable in Stripe
Deposits & payments
Collect the deposit before you confirm the booking.
With a deposit rule on, Mawidi holds the booking as pending, sends a secure payment link in the WhatsApp conversation, and confirms only once the payment succeeds.
Payments run through your own Stripe account.
Interactive example
Example salonChoose a service
What would you like to book?
This business asks for a 20% deposit to confirm a booking.
An example only. No booking is made and no payment is taken.
How it works
A booking is confirmed when the deposit is paid.
The deposit rule sits between the booking request and the confirmation, so your team no longer chases payment by hand.
- Requested
The customer picks a service and time
On WhatsApp, the booking is created as pending while the deposit is due.
- Link sent
A secure payment link arrives in the chat
The amount is your deposit percentage of the service price or the approved quote.
- Paid
The customer pays on Stripe Checkout
Payment is taken on your Stripe account, and Mawidi records it on the booking.
- Confirmed
The booking confirms itself
The successful payment moves the booking from pending to confirmed, and the customer is told.
What you can collect
Deposits, quotes and refunds in the same conversation.
A deposit rule for your business
Set a deposit percentage once. The amount follows the price of the service or quote being booked.
- Percentage of the service price
- Works with approved quotes
- Amounts are charged in QAR
Quotes and product sales
Send a quote the customer can approve online, then collect payment by link. Sell products and add-ons too.
- Online quote approval
- Payment links for accepted quotes
- Product and add-on orders
Refunds that follow the policy
When a customer cancels outside the cancellation window, the deposit is refunded in full automatically.
- Full refund outside the window
- No refund inside the window
- Card refunds take 5–10 business days
For the owner
See what has been paid without asking reception.
Your Mawidi dashboard shows deposits collected, deposits still pending and revenue by service, next to the bookings they belong to.
- Deposits collected and pending
- Revenue by service
- Payment status on every booking
CollectedQAR 2,340
PendingQAR 460
Revenue by service
Good to know
What deposits need before you switch them on.
- Your own Stripe account
- Connect your Stripe keys in the dashboard. Deposits are paid to your account, not to Mawidi.
- Qatari riyal amounts
- Booking deposits are charged in QAR. Customers see the payment methods enabled in your Stripe settings.
- Refund timing
- Refunds go back to the customer's card and usually arrive within 5–10 business days.
- Pending bookings
- Unpaid bookings stay pending and keep their slot until your team resolves them.
Questions
Deposits and payments FAQ
Can Mawidi collect a deposit before confirming a booking?
Yes. When the business enables a deposit rule, the appointment remains pending while Mawidi sends the payment link. Successful payment changes the booking to confirmed. A failed or expired payment does not confirm the booking, but the pending booking may continue to hold the slot until staff cancel or otherwise resolve it.
Can deposits differ by service?
The deposit is a percentage of the service price or the approved quote, so the amount follows what is being booked. The percentage itself is set once for your business.
Are refunds automatic?
When a customer cancels outside the cancellation window, Mawidi refunds the deposit in full automatically. Cancellations inside the window are not refunded. Card refunds usually reach the customer within 5–10 business days.
Which payment methods can customers use?
Deposits are collected through Stripe Checkout on your own Stripe account, in Qatari riyals. Customers see the payment methods you have enabled in your Stripe settings.
Confirm bookings with a paid deposit.
We'll walk through your services and set up the deposit flow with your Stripe account.