WhatsApp reception
Answer common questions in Arabic or English, using the business information your team provides.
Reception for automotive services
From vehicle enquiry to the next step
Give customers a clearer way to get in touch, while your team stays focused on the work in the workshop.
Handle WhatsApp and voice enquiries in Arabic and English, then collect and follow up on appointment requests using the hours and confirmation rules you set.
Mawidi provides communication and booking tools for your business; it does not provide automotive services itself.
Illustrative example
Service request
Vehicle service enquiry
Requested service and preferred timing
- 01Collect the requestService, preferred time and contact details
- 02Check business rulesConfigured hours, services and availability
- 03Confirm or follow upUse your team’s confirmation and handover process
Illustrative example only; it does not create a booking or send a message.
Conversations and follow-up
A clearer path from first enquiry to follow-up
Shape each workflow around the services you offer, your operating hours and how your team handles cases that need a person.
Voice reception
Handle configured call flows and pass conversations to a person when your handover rules call for it.
Appointment requests
Collect service and timing preferences, then follow the availability and confirmation rules set by your business.
Reminders and updates
Keep customers informed through configured reminders and follow-up messages.
Deposits and payment links
Collect deposits with payment links when your payment setup and service policy support them.
Quotes and customer follow-up
Keep quote questions and customer follow-up in the conversation; confirm the quote workflow and approval options for your setup.
Service settings
Made for the variety of mobility services
The details differ across workshops, service centres and recovery teams. Use the business information and appointment rules you approve, and pass specialist questions to your team when needed.
Workshops & mechanics
01Service enquiries and appointment requests
Quick service centres
02Routine work and customer updates
Tyre shops
03Service questions and visit planning
Recovery services
04Capture a request and route it to your team
Auto electrical
05Specialist enquiries and scheduling
Body & paint
06Assessment enquiries and quote follow-up
A person when needed
Your team decides when to step in
Set operating hours, staff access and the situations that call for a human handover. Your team can pick up the conversation with its context and make decisions that require workshop knowledge.
Appointments
A request, not a promise
Confirmation follows the availability rules and workflow you configure.
Connectors
Confirm scope first
If you use Smartgenix, ask us about current connector availability and scope for your account.
Before rollout
Start with a conversation about your setup
Capabilities, connectors and payment terms depend on setup. Talk through what fits your business before relying on a workflow.
- 01Channels and operating hours
- 02Services and booking rules
- 03Team handover and escalation
- 04Reminder and customer messaging policy
- 05Deposits, payments and supported connectors
Clear answers
Frequently asked questions
01
Can a customer request a service appointment through WhatsApp?
Mawidi can collect appointment requests and follow the availability and confirmation rules configured by your business. A request is not a confirmed booking until your setup confirms it.
02
Can customers contact us in Arabic and English?
Mawidi supports Arabic and English across WhatsApp and voice workflows. Your team can configure operating hours and when a conversation should be handed over to a person.
03
Can we collect a deposit before a visit?
Deposit collection is available through payment links when supported by your payment setup and business policy. Confirm the methods and terms that apply to your account.
04
Can a customer approve each item in a repair quote?
Quote workflows and approval options depend on your setup. Confirm the supported steps before relying on item-by-item approvals or automatic invoice updates.
05
Does Mawidi sync with Smartgenix?
Ask us to confirm whether a Smartgenix connector is currently available for your account and which records or actions it supports. Do not assume that all workshop data syncs automatically.
Next step
Explore what fits your business
Talk with the Mawidi team about your customer needs, workflows and available connectors.