Keep supported enquiries together
Create and review lead records from the intake channels enabled for your account, with source and contact context where available.
Growth & lead management
Every enquiry hasa next step.
Bring supported enquiries into lead records, keep notes and status together, and make the team's next follow-up easier to see.
What it helps with
Give the team a shared follow-up view
A lead record makes it easier to review an enquiry, capture useful context and keep its status visible.
Track status and activity
Keep notes and lead activity with the record so the next teammate can see what has happened and what needs review.
Use admissions details where eligible
School workspaces with admissions access can use student and guardian details in their admissions workflow.
Workflow
From first enquiry to follow-up
- 01
Capture
An enabled intake channel creates or updates a lead record.
- 02
Review
Check the contact, source and details that have been provided.
- 03
Update
Add notes and move the record to the appropriate status.
- 04
Follow up
Give the next action to the teammate responsible for it.
Product scope
A practical lead workflow
Lead access and fields depend on the account's enabled features. Admissions-specific records are available only to eligible school workspaces.
- A lead record helps organize follow-up; it does not guarantee conversion.
- Automation follows the configured account rules.
- This preview contains no real customer data.
FAQ
Questions about lead follow-up
Is this a full CRM?
Mawidi includes lead records, status and activity tools for supported workflows. Confirm the fields and access available for your account before planning a broader CRM replacement.
Are admissions tools available to every business?
No. Admissions-specific fields and workflows are limited to eligible school workspaces.
Does every lead receive an automatic sales message?
No. Any automated follow-up depends on the channel, consent and rules configured for the account; staff can review cases that need a person.
Next step
Give every enquiry an owner
See which lead and admissions workflows fit your team and enabled account features.