Answer common questions and guide a patient through the clinic's configured booking flow.
For clinics and care teams
A calmer front desk for every appointment.
Bring appointment enquiries, booking and follow-up together across Arabic and English WhatsApp and voice workflows. Your team sets the services, hours and handover rules.
Designed for reception and scheduling workflows. Mawidi does not provide medical advice or replace clinical systems.
Ways to connect
Let patients start the way that suits them.
Connected reception workflows across the channels your clinic enables.
Website
Let patients request an appointment through your website using the services and availability you publish.
Voice
Handle routine booking enquiries and route configured cases to the clinic team.
Front desk
Give staff a place to manage appointments and continue the conversation.
Patient journey
One familiar appointment journey
A sample flow for illustration. Availability, confirmation and any deposit depend on your clinic's live setup.
- 01
Ask about a service
- 02
Choose from configured availability
- 03
Review the request
- 04
Clinic follows its confirmation process
WhatsApp and follow-up
Keep reception moving across channels
Use configured Arabic and English replies for routine questions, appointment requests and rescheduling. Staff can take over when a conversation needs a person.
- Answer clinic FAQs from information your team provides
- Collect an appointment request and check configured availability
- Send reminders according to your schedule and channel setup
- Hand over conversations to staff when needed
01 / 02
Voice reception, with clinic-defined boundaries
A voice agent can handle configured enquiries and booking steps. Operating hours, escalation and number availability are agreed during setup; it is not a clinical triage service.
Data and workflow
Keep sensitive details in the right workflow
Decide what information is appropriate to request on each channel. Confirm your retention, consent and data-handling requirements before collecting patient details or files.
- 01
Ask only for details needed to handle the enquiry
- 02
Use a clinic-approved process for information that needs a form
- 03
Give staff a clear handover path for sensitive questions
Clinical questions and urgent symptoms should go to qualified clinic staff or local emergency services.
Reminders
Follow-up that fits your clinic
Set reminder timing, content and channels around your own operating rules and patient permissions. Messages can include clinic-provided preparation information and a way to contact staff.
Appointment reminders at clinic-selected times
Reschedule or contact-the-clinic prompts
Post-visit follow-up when enabled and appropriate
Setup
Start with the workflow you already run
Configure services and hours, connect supported channels, review the patient-facing wording, then test the complete journey with your team before launch.
A setup conversation before patient data
Healthcare data requirements differ by clinic and jurisdiction. Review channel choice, consent, access, retention and applicable obligations with your team before using Mawidi with patient information. No healthcare certification or regulatory compliance is implied.
Connections depend on your setup
Calendar, messaging and payment connections vary by account, provider and configuration. Confirm the exact connection and data flow with us before relying on it in a clinic workflow.
- Calendar and availability
- WhatsApp, voice and other configured channels
- Payment links where supported and enabled
A clearer view of reception activity
Use available booking and conversation reporting to review incoming demand and team activity. Reports depend on the enabled product features and connected data.
- Appointment requests and booking activity
- Conversation handovers and follow-up
- Team access configured for your organization
Your services, your terms
List the services, durations, prices and clinic-approved packages your team offers. Mawidi helps present configured information; it does not set clinical prices or recommend treatment.
Getting started
Set it up together, then test with your team.
- 01
Map the patient-facing journey
- 02
Add services, hours and approved answers
- 03
Connect and review the channels you will use
- 04
Test handover, reminders and exceptions with staff
14-day free trial
See how the workflow could fit your clinic.
Walk through services, booking, channels and staff handover with our team.