Does Mawidi replace our clinic system in Jeddah?

No. Mawidi is a booking and reception layer on WhatsApp. It is not a medical record system, and it works alongside the calendar or process your clinic already uses.

What happens when a patient writes after closing time?

Mawidi can take the request, ask for the details your rules require, and leave it ready for staff. Whether the slot is confirmed follows the rules you set, and your team can review it first.

Can it handle questions about insurance?

Mawidi can capture the insurance a patient mentions and flag the request for staff. Coverage decisions stay with your team; Mawidi does not decide claims.

Does it work in Arabic and English?

Yes. Mawidi handles Arabic and English messages, which suits a city with both Saudi and expatriate patients, and hands the conversation to a person when needed.

What do we need to start?

A list of your services and doctors, the branches and hours you want covered, access to the calendar you use, and a WhatsApp number. The demo walks through the rest.

Clinic Booking Software for Jeddah clinics and medical centres

Mawidi helps Jeddah clinics receive appointment requests on WhatsApp in Arabic and English, collect the details a visit needs, apply your appointment rules, and pass anything sensitive to your team. Review the booking status before treating a request as confirmed.

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In Jeddah, the clinic enquiry often arrives after the front desk has closed

Jeddah's clinics serve families across a large, spread-out city, and a lot of patients write in the evening, after work or school, when the front desk is already winding down. A parent asks for a paediatric slot, someone wants a dentist near their neighbourhood, or a patient asks which doctor is in on Saturday. Messages sent at that hour tend to wait until the next morning.

Mawidi adds a booking workflow to that WhatsApp conversation. It can ask for the visit type, preferred doctor, branch and a convenient time, check configured availability, and send the request into the process your clinic already follows. Your staff decide what counts as confirmed.

For an eligible service with payments enabled and a configured payment account, Mawidi can send a deposit link. A pending booking may hold a slot, and a paid deposit alone does not establish that the booking is confirmed.

What a Jeddah clinic can set up

Evening and after-hours requests

Patients can send a request when reception is closed. Mawidi collects the details so staff open the next day to a ready list instead of a blank thread.

Doctor, branch and visit rules

Set visit lengths, which doctor sees which service, and which branch a request belongs to, so a clinic with several locations in the city does not send everyone to the same desk.

Reminders in the patient's language

Appointment reminders go out in Arabic or English with simple paths to confirm, cancel or ask to reschedule, which reduces the calls reception makes the day before.

Optional deposit links

For an eligible service with payments enabled and a configured payment account, Mawidi can send a deposit link on WhatsApp. Verify the currency and checkout methods available for your payment account, and check payment and booking status.

Handoff for sensitive cases

Urgent symptoms, complaints, insurance questions and unclear requests go to your team with the conversation attached. Mawidi does not give medical advice.

Management view

See requests received outside opening hours, response time, missed appointments and which conversations still needed reception.

Where it fits in a Jeddah clinic

Family and paediatric clinics

family clinic appointments, paediatric booking

Parents write in the evening. Capture the child's age, the reason for the visit and the preferred time, then let reception confirm in the morning.

Dental and dermatology centres

dental booking, procedure deposits

Separate a quick check-up from a long procedure so each gets the right slot length, and decide which services, if any, should ask for a deposit.

Multi-doctor polyclinics

polyclinic scheduling, specialist routing

Route each request to the right specialty and doctor, keep the doctor's days and hours as you configured them, and give reception one clear list to work from.

What to check before choosing clinic booking software in Jeddah

Many clinic tools assume patients will open a portal. In practice they message. Look first at how a request is received, what happens when the desk is closed, and who decides whether a booking is confirmed.

After-hours behaviour

Ask what the patient sees when they write at night, and what staff receive the next morning.

Clear confirmation rules

Check how a pending request, a paid deposit and a confirmed booking differ, and who in your team makes that call.

Fit with the system you already run

Confirm what connects to your current calendar or workflow before launch, rather than assuming a full migration is needed.

How a Jeddah clinic gets started

List services and doctors

Write down services, visit lengths, doctors, branches and which requests must go to a person.

Connect WhatsApp and calendar

Mawidi connects the booking flow to WhatsApp and the calendar or process your clinic already uses.

Test with real scenarios

Run routine, urgent, reschedule and payment conversations with your staff before patients see the flow.

Review the first weeks

Look at after-hours demand, repeated questions and missed appointments, then adjust the rules.

Jeddah page

WhatsApp booking system

Saudi hub

Mawidi in Saudi Arabia