Configure your customer channel
WhatsApp Business can be configured through the supported provider setup for your account; the dashboard shows its connection state.
Integrations
Connect with clarity.Know what moves.
Understand what can be connected, what stays in Mawidi, and what to confirm before relying on a provider sync.
What it helps with
Start with the connection you need
Provider availability and data movement are different questions. Confirm both before depending on an integration.
Check calendar scope
Google Calendar and Outlook accounts can be connected, but a new Mawidi booking does not currently create an event in a customer's calendar.
Agree the data flow first
For another provider, confirm the exact system, fields, permissions, sync direction and failure handling before describing it as connected.
Workflow
A safer way to plan a connection
- 01
Name the system
Identify the provider and the workflow your team needs.
- 02
Set the direction
Agree which records should move and where they should stay.
- 03
Confirm access
Review account ownership, permissions and provider setup.
- 04
Verify the result
Test the agreed flow and how people see connection errors.
Product scope
Connection does not always mean sync
A provider account may show as connected while its data flow is limited or not wired to a specific booking journey. Check the exact behavior with us.
- Appointments are recorded and managed in Mawidi.
- Google Calendar and Outlook event creation for customer bookings is not currently available.
- A connection status is not proof that a provider sync is active.
FAQ
Questions about integrations
Can Mawidi add a new booking to a customer's Google or Outlook calendar?
Not today. Bookings are recorded and managed in Mawidi; connecting a calendar account does not create a customer event for each booking.
Does a connected status mean data is syncing?
Not necessarily. Account connection and provider-specific sync behavior are separate; confirm the exact records and direction before relying on it.
How do I check a CRM or custom integration?
Share the provider and the workflow you need. The Mawidi team can confirm current support and the setup required before you plan around it.
Next step
Map the tools around your workflow
Tell us which providers matter and what your team needs to move between them.