Every Chat
Becomes a
Booking
Transform WhatsApp conversations into confirmed, paid bookings. AI-powered system working around the clock.
See It In Action
Everything for Booking Automation
Complete system covering every stage of the booking journey
Advanced AI
Understands Gulf dialects and English
- Auto-reply to inquiries
- Understand local dialects
- Smart escalation
Secure Payments
Deposit collection and auto-refunds
- Mada, Visa, Apple Pay
- PCI-DSS encryption
- Refunds in 3-5 days
Zero Double-Booking
Real-time sync across all channels
- Auto-lock slots
- Calendar integration
- Multi-branch management
Flexible Rescheduling
Easy modifications or cancellations
- One-click rescheduling
- Custom policies
- Smart waitlist
Advanced Management
Complete control over all bookings
- Unified dashboard
- Auto customer profiles
- Data export
Smart Reminders
Multi-stage reminder system
- T-48h reminder
- Prep instructions
- Post-visit follow-up
Query Handling
AI answers customer questions
- Custom knowledge base
- Pricing info
- Staff transfer
Analytics
Detailed performance reports
- Conversion rates
- Peak time analysis
- Revenue reports
Enterprise Security
Complete data protection
- SSL/TLS encryption
- Auto backup
- PDPL compliant
Four Steps to Booking
Receive Message
Instant reply within seconds to booking inquiries
Qualify Customer
Understand needs and show available options
Collect Deposit
Secure payment via Mada, Visa, or Apple Pay
Confirm Booking
Instant confirmation with calendar and reminders
Reminders & Rescheduling
Smart reminder system to reduce no-shows by up to 85%
Reminder Timeline
Easy Rescheduling
For Customers
- One-click rescheduling via WhatsApp
- Show alternatives instantly
- Automatic new confirmation
For You
- Instant notification on changes
- Automatic calendar update
- Waitlist to fill cancellations
Secure Payments & Deposits
Supported Payment Methods
Automated Refund Process
- 1Customer requests cancellation
- 2Auto-calculate refundable amount
- 3Send refund request instantly
- 4Process within 3-5 business days
- 5Notify customer of refund
Example Cancellation Policy
| Cancellation Time | Refund % | Cancellation Fee |
|---|---|---|
| 7+ days before | 100% | 0 SAR |
| 48-72 hours before | 75% | 25% of deposit |
| 24-48 hours before | 50% | 50% of deposit |
| Less than 24 hours | 0% | 100% of deposit |
* All policies are fully customizable
Why Choose Mawidi?
Results within the first 30 days
Revenue Increase
Deposit collection guarantees bookings
Saved Weekly
Complete automation of replies and bookings
Customer Satisfaction
Smooth, fast booking experience
Frequently Asked Questions
Can customers reschedule their appointments?
+
Yes! Customers can easily reschedule via WhatsApp. The system automatically shows alternatives and customers can select a new time with one click.
How does the cancellation fee system work?
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You have full control: set time windows and fee percentages per window. The policy is clearly communicated before payment.
How does the refund process work?
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The refund process is fully automated: the system calculates the refundable amount and processes refunds within 3-5 business days.
How long does system setup take?
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Setup is quick: account creation and WhatsApp connection in 15 min, service configuration in 1 hour, full launch within a week.
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