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BOOKING AUTOMATION

From a booking question to the next step.

Help customers explore a service and request a time, while your team sets the availability, payment rules and handoff that fit your business.

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Try a sample booking

Try a sample booking

Sample only
Interactive demo
MawidiInteractive demo
Choose your appointment

A moment for you.

A sample experience. No real appointment is created.

Less back-and-forth.More getting on with your day.

Go on. Make a little time for you.

Illustrative only. This sample does not create a booking or payment.

THE BOOKING JOURNEY

Keep each step clear for customers and staff.

Configure the flow around your services and operating rules. When a request needs a decision, your team can take it from there.

  1. 01

    Understand the request

    Collect the service and details your business needs to move a booking forward.

  2. 02

    Offer available options

    Use your configured hours or a connected calendar when one is available.

  3. 03

    Apply your booking rules

    Choose when a deposit or cancellation policy should be presented.

  4. 04

    Confirm or hand over

    Continue with the configured next step, or bring in a staff member when needed.

CUSTOMER AND TEAM

A booking should make sense on both sides.

For your customer

  • Explore service details in Arabic or English.
  • Choose from options your business makes available.
  • Receive booking updates that follow your settings.

For your team

  • Keep service, branch and booking details together.
  • Review or take over conversations that need staff.
  • Set access, policy and follow-up around your operation.

REMINDERS AND CHANGES

Follow up at a pace your team chooses.

Keep customers informed before a visit, when plans change, and after an appointment when your workflow calls for it.

Before the visit

Send the configured reminder and details customers need.

When a booking changes

Share the updated next step and route exceptions to your team.

After the visit

Follow up only when the message and timing fit your policy.

Your team controls the timing, message and available channels. Customer consent and channel settings still apply.

DEPOSITS AND POLICIES

Add a payment step when it fits your rules.

Your business decides whether a service needs a deposit and which cancellation terms apply. A payment step appears only when the plan, connected provider and business settings support it.

The sample above uses no payment provider and never requests or processes money.

THE WHOLE BOOKING WORKFLOW

Useful details stay connected from first question to follow-up.

Understand and route

  • Bilingual intake

    Handle booking questions in Arabic and English using your configured service information.

  • Business knowledge

    Answer from details your team provides, with a path to staff when a question needs review.

  • Human handoff

    Keep a person involved when a request falls outside the configured flow.

Manage availability and changes

  • Availability and calendars

    Configure services and schedules, with connected calendar options where available.

  • Rescheduling and waitlists

    Handle change requests and waitlist options under your business rules.

  • Teams and branches

    Keep booking work visible to the staff responsible for each location.

Follow through with control

  • Reminders

    Choose the message and timing for booking updates and follow-ups.

  • Deposits and payments

    Use a payment step only where your plan, provider and service settings allow it.

  • Reporting and access

    Review booking activity with available reports and role-aware team permissions.

BEFORE YOU START

Questions before you get started

Does the sample create a real appointment?

No. It uses illustrative services and times on this page. Nothing is sent or saved.

Does every appointment need a deposit?

No. Your business decides whether a service needs a deposit. A payment step is used only with a supported, connected provider.

Can customers change or cancel a booking?

The flow can guide customers through the change request your business has configured. Your policy and connected systems determine the next step, and staff can review cases that need attention.

How long does setup take?

Timing depends on your services, provider and calendar connections, and selected plan. See the plans page for current trial and setup pricing details.

BOOKING AUTOMATION

Make booking requests easier to manage.

See how a configured booking flow could fit your services, customers and team.

Book a demoView plans