Review voice calls, follow-ups and credits
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Inspect recent calls and recognise usage or failures that need attention.
Outcome
You can explain a call outcome using the dashboard record.
Last reviewed
2026-09-12 · Operations
Before you begin
- Voice Agent access.
Open the right workspace
- 1Sign in and open Dashboard.
- 2Choose Voice Agent from the dashboard navigation.
- 3If the item is not shown, ask an owner to check your access and the account package.
Review recent activity
- 1Open Calls and select the relevant record by time and number.
- 2Compare the transcript, outcome, follow-up and issue details.
- 3Review displayed credit or usage before purchasing more.
- 4Escalate when the dashboard cannot explain the failure.
How to know it worked
- • The selected record explains what the system recorded for that call.
If something goes wrong
- Do not infer provider delivery from a generic Ready label; use the call record and permitted real test.
- If the problem remains, open Support and describe what you expected and what appeared.