Build and verify your knowledge base
Loading progress…
Add reviewed information, wait for processing, and test retrieval separately.
Outcome
A controlled question is answered from current business information.
Last reviewed
2026-09-12 · Product
Before you begin
- Knowledge Base access and a current, non-sensitive business document or FAQ.
Open the right workspace
- 1Sign in and open Dashboard.
- 2Choose Knowledge Base from the dashboard navigation.
- 3If the item is not shown, ask an owner to check your access and the account package.
Add and prove knowledge
- 1Prepare concise information without credentials, private customer data or conflicting versions.
- 2Use the formats and limits displayed by the upload control, then upload once.
- 3Wait for the processing state to finish; upload success alone does not prove the AI can retrieve it. Keep the source available for comparison.
- 4If the item reports an error, record that displayed state and correct the source or use the supported recovery control before uploading a replacement.
- 5Open Test Knowledge Base, ask a specific question whose answer is in the source, and compare the answer with the current source.
How to know it worked
- • The processed item remains listed and a controlled test uses the correct current fact.
If something goes wrong
- Remove or update outdated and conflicting sources before retesting; do not treat a partial or uncertain answer as verified retrieval.
- If processing remains failed, keep the error details and use Support rather than repeatedly uploading the same file.
- If the problem remains, open Support and describe what you expected and what appeared.