Use connected social-media tools
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Review connected channels, inbox and calendar actions available to your account.
Outcome
You can identify which channel and action a social record belongs to.
Last reviewed
2026-09-12 · Operations
Before you begin
- Social Management access and any provider connection requested by the screen.
Open the right workspace
- 1Sign in and open Dashboard.
- 2Choose Social Media from the dashboard navigation.
- 3If the item is not shown, ask an owner to check your access and the account package.
Work in the available view
- 1Confirm the selected connected channel before reviewing an inbox or calendar record.
- 2Use only actions enabled in the current view; availability can differ by channel and package.
- 3Review generated suggestions before any action that can reach a customer.
- 4Verify the resulting record in Mawidi and, where permitted, on the provider.
How to know it worked
- • The dashboard and permitted provider view show the same intended result.
If something goes wrong
- Check provider connection before repeating an externally visible action.
- If the problem remains, open Support and describe what you expected and what appeared.