Understand your Mawidi subscription and invoices
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Review the current package, invoices and the displayed effect of account changes.
Outcome
You can explain the displayed account charge before confirming a billing action.
Last reviewed
2026-09-12 · Support
Before you begin
- Billing access. Only trust prices and dates displayed for the current account.
Open the right workspace
- 1Sign in and open Dashboard.
- 2Choose Billing from the dashboard navigation.
- 3If the item is not shown, ask an owner to check your access and the account package.
Review before changing
- 1Review the current package, status, renewal information and included features.
- 2Open Billing History and Invoices to view or download an available Mawidi account invoice.
- 3Keep this subscription review separate from a customer payment or deposit in Appointments; they are different records and actions.
- 4Before a plan, seat, payment-method, cancellation or resume action, read the confirmation screen and displayed charge or date.
- 5After confirming, wait for the result and refresh once to verify the new account state and invoice status.
How to know it worked
- • The account status and invoice or confirmation match the action you approved.
If something goes wrong
- Do not repeat a chargeable action while its result is pending or unknown.
- If a customer payment is missing, inspect the appointment or payment record instead of changing the Mawidi subscription.
- If the problem remains, open Support and describe what you expected and what appeared.