Restaurant Reservation System for Riyadh restaurants and cafés
Mawidi helps Riyadh restaurants receive table requests on WhatsApp in Arabic and English, capture party size, time and special notes, and hand the request to your floor team. Availability and acceptance follow the workflow your restaurant sets.
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A Riyadh dinner service is won or lost in the messages before it starts
Riyadh diners plan around the evening. A group decides on a restaurant late in the afternoon, and the first thing they do is message to ask for a table for six at nine, whether there is a family section, or whether a birthday cake can be brought. During service, nobody on the floor has a free hand to reply, so the message waits while the group tries the next place.
Mawidi brings those enquiries into one reception channel. It can ask for the date, time, number of guests and any notes, and pass the request to your team in the form your restaurant uses. Your staff decide whether the table is available and accepted.
For an eligible service with payments enabled and a configured payment account, Mawidi can send a deposit link. A pending booking may hold a slot, and a paid deposit alone does not establish that the booking is confirmed.
What a Riyadh restaurant can set up
Table requests without a call
Guests ask on WhatsApp. Mawidi collects date, time, number of guests and notes in Arabic or English so the host sees a complete request.
Special notes captured up front
Occasion, seating preference, a child's chair or a dietary note is recorded with the request instead of being repeated at the door.
Optional deposit links
For an eligible service with payments enabled and a configured payment account, Mawidi can send a deposit link on WhatsApp. Verify the currency and checkout methods available for your payment account, and check payment and booking status.
Reminders before the booking
Send a reminder ahead of the reservation with an easy way to confirm or cancel, so a table that will not be used is freed in time.
Handoff to the floor team
Large groups, private events and unusual requests go to a person with the full conversation attached.
Hours you control
You set operating hours and handover paths, so requests that arrive outside staffed hours still follow your rules.
Built for Riyadh dining
Family and group dinners
group table booking, family seating requests
Capture the size of the group, the seating you offer and any notes, then let the host confirm according to the floor plan.
Cafés and dessert spots
cafe reservations, evening tables
Take evening table requests and occasion notes in the same thread, and keep menu and opening-hours questions with the people who answer them.
Restaurants with several branches
multi-branch reservations
Ask which branch and send the request to the team that runs it, so a guest is not told to call another number.
How to choose a restaurant reservation system in Riyadh
Many reservation tools ask guests to use an app or a web form. In Riyadh most guests start in a chat. Choose a system that meets them there and still gives your hosts a tidy list.
Where the request starts
If guests write on WhatsApp, check that the booking begins there rather than redirecting them elsewhere.
Who accepts the table
Check how the system separates a request, a deposit and an accepted booking, and who on your team makes that call.
Arabic that reads naturally
Read sample replies in Arabic and English and check that they sound like your restaurant.
How a Riyadh restaurant gets started
Define your booking rules
Decide opening hours, group-size limits, which bookings need a person and whether any need a deposit.
Connect WhatsApp
Connect your restaurant's WhatsApp number and the calendar or process your hosts use.
Test with your hosts
Try a normal table request, a large group, a change and a cancellation before opening it to guests.
Refine from real requests
Review repeated questions and cancelled tables, then adjust your rules and replies.
Related
Frequently asked questions
- Does a guest need to install anything to book?
- No. Guests write on WhatsApp. Mawidi collects the details and passes the request to your team in the way you have set up.
- Who confirms the table?
- Your team and your configured process. Mawidi captures the request and routes it; availability and acceptance follow the workflow your restaurant sets.
- Can a restaurant ask for a deposit on large tables?
- For an eligible service with payments enabled and a configured payment account, Mawidi can send a deposit link. Verify the currency and checkout methods available for your payment account. A paid deposit alone does not establish that the booking is confirmed: verify the payment and booking status.
- Can it also answer menu questions?
- Mawidi can answer enquiries based on what you configure and pass anything it cannot answer to a person. Check the answers it gives against your current menu.
- Does it reply in Arabic and English?
- Yes. Mawidi handles Arabic and English messages and hands the conversation to a team member when needed.
- What do we need to start?
- Your opening hours, booking rules, a WhatsApp number and the way your hosts track reservations today. The demo covers the rest.
See a Riyadh restaurant booking flow end to end
We will walk through a WhatsApp table request, notes, reminders, deposit options and handoff to your floor team, in Arabic and English.
Mawidi plans start from SAR 299/month.