Voice AI
AI voice agents that answer the call and book the appointment
Mawidi AI Voice Agents handle inbound calls during the clinic's configured voice hours, answer questions, and book appointments so your team does not lose opportunities when the desk is closed. Built for GCC operations in Arabic and English. WhatsApp can stay available around the clock.
- Arabic and English
- Answers during your configured voice hours
- Hands off to your team with context
A scripted sample. No call, appointment or message is created.
Live demo
Try Our AI Voice Agent
Experience the technology yourself, have a conversation with our live demo agent
The demo agent is trained on sample medical clinic data. Real agents are customized for your specific business.
Book a DemoSelect "Start conversation" to begin
What's included
What Mawidi AI Voice Agents Include
Voice follows the clinic's configured hours. WhatsApp can stay available around the clock.
On the call
Answer Customer Queries
Instantly respond to questions about services, pricing, location, working hours, and more, in Arabic or English.
Collect Customer Information
Gather necessary details like name, contact info, and service preferences during natural conversations.
Natural Conversations
Advanced speech recognition and natural language understanding create human-like interactions.
Context Awareness
Remembers conversation history and customer details for personalized service.
In your calendar
Book Appointments
Take complete appointment bookings over the phone, checking real-time availability and confirming instantly.
Modify Existing Bookings
Reschedule or cancel appointments, update customer details, and send automatic confirmations.
Real-time Integration
Syncs instantly with your booking system, ensuring accurate availability and confirmations.
Reminders and follow-ups
Appointment reminders and follow-ups go out through the channels you configure.
Around your team
Available on your voice schedule
Callers get answers and scheduling help during the hours you set, including optional after-hours windows.
After-hours coverage (optional)
Continue service when your reception desk is unavailable — on the schedule you configure.
Seamless Human Handoff
When the AI can't answer a complex query, it intelligently transfers the call to your team with full context of the conversation.
WhatsApp + voice together
Messaging can stay available around the clock while voice follows your configured hours.
Transcripts and call review
Review call transcripts, common questions and outcomes in your dashboard.
Custom Training
Train the agent on your specific services, protocols, and frequently asked questions.
How it works
How AI Voice Agents Work
Easy Setup
We configure the agent with your business information, services and availability.
Connect Phone Number
Forward your business phone to the agent, or use a new dedicated number.
Agent Handles Calls
The agent answers naturally and takes the right action: booking, answering or transferring.
Monitor & Review
Review transcripts and call outcomes in your dashboard, and adjust the agent's instructions.
Side by side
AI Voice Agents vs Traditional Reception
The agent covers routine calls on your schedule. Your team stays in charge of exceptions, and complex calls are handed over.
| AI Voice Agents | Traditional Reception |
|---|---|
| Answers on your configured voice schedule | Limited to business hours |
| Follows the same instructions on every call | Quality varies with workload and fatigue |
| Instructions update as soon as you change them | Requires ongoing training |
| Call transcripts and analytics | Manual note-taking |
| Natural Arabic and English | May require bilingual staff |
GCC
Voice AI for GCC Operations, Arabic + English
Mawidi is tailored for GCC customer interactions, with bilingual support and escalation. For businesses in Qatar and across the region, bilingual handling makes intake smoother for Arabic and English speakers.
Arabic and English support
Callers can be handled in the languages your team serves.
Qatar-ready reception workflows
Appointment routing and bilingual handoff for Qatar businesses.
Dialect nuance
Confirm Qatar vs Saudi (and other Gulf) wording and routing in onboarding or demo.
Pricing and Plans
Pricing depends on your plan and appointment volume. Book a demo to check deposits, WhatsApp, voice hours and handoff rules against the way your business works.
Next step
Hear it on calls like yours
Get a receptionist that answers calls on your configured voice schedule, manages bookings, and escalates to your team when needed.
Frequently asked questions
What is an AI receptionist vs an AI voice agent for GCC clinics and salons?
An AI receptionist is the full front desk: it answers WhatsApp and phone, books the appointment, can collect a deposit, and hands off to a human when needed. An AI voice agent is the phone side of that same receptionist — natural speech in Arabic and English, not an IVR menu. For GCC clinics and salons, Mawidi is both: one bilingual receptionist across voice and WhatsApp. Voice answering hours are clinic-defined; WhatsApp can stay available around the clock.
Is Mawidi an AI receptionist for Qatar with bilingual Arabic-English reception?
Yes. Mawidi is built in Doha for Qatar-first clinics and salons, and for the same bilingual reception pattern across the GCC. It answers in Khaleeji Arabic and English, including natural code-switching, books the slot, and can continue the same booking on WhatsApp. Voice answering follows the hours the clinic sets.
Can Mawidi collect a deposit over WhatsApp before confirming a voice booking?
Yes. After the caller agrees a slot, Mawidi can send a WhatsApp payment link accepting Mada, Apple Pay, and cards before the booking is treated as confirmed. The clinic or salon sets the deposit amount and which services require it. Voice answering hours are clinic-defined; the WhatsApp deposit link can still be sent and paid after the call.
How do AI voice agents work with WhatsApp booking for the same clinic?
Both channels share the same calendar, services, branches, and deposit rules. A patient or salon client can call during the clinic's configured voice hours and later message WhatsApp to reschedule, or start on WhatsApp and continue from there. WhatsApp can stay available around the clock; voice answering follows the hours the clinic configures.
How is an AI voice agent different from a traditional IVR phone tree?
An IVR plays numbered menus and either connects the caller to a person or takes a voicemail. Mawidi's AI receptionist voice agent understands natural speech in Arabic and English, checks live availability, and can book the appointment during the call. There is no menu to pick a language. If the request needs a person, it escalates with the conversation context attached.
Which Arabic dialects can the voice agent handle?
It is tuned for Khaleeji Arabic used in Qatar, Saudi Arabia, the UAE, Kuwait, and Bahrain, plus English, including the natural Arabic–English code-switching common in GCC clinics and salons. It follows the language the caller is using rather than forcing a menu switch.
When does the AI hand over to a human receptionist?
When the caller asks for a person, or when the request is an emergency, a complaint, a VIP flag, or a booking outside the clinic's configured scope. The handoff goes to the number or staff the clinic nominated, with the conversation context so the patient does not repeat themselves. Voice availability for that handoff follows clinic hours.
Can escalation and booking route across multiple clinic branches?
Yes. The agent can qualify which branch the patient or client needs, book against that branch's calendar, and escalate to the on-call staff for that location. Routing rules — branch, service, and after-hours destination — are set during onboarding.