The Process

How Mawidi Works

We provide your business with a complete platform for managing appointments via WhatsApp. Discover how we enable your customers to book easily and help you manage everything efficiently.

Overview

Four Simple Steps to Get Started

From setup to complete management - we make activating your WhatsApp booking system easy and fast for your business

1
🚀

Quick Setup

Register your account and set up your business profile in minutes. Add your services, define working hours, and customize booking settings to match your needs.

2
🔗

WhatsApp Integration

Connect your business WhatsApp number to the Mawidi platform. We provide an easy API and automatic settings to start receiving booking requests instantly.

3
💬

Your Customers Book Easily

Your customers receive interactive messages via WhatsApp enabling them to choose services, select suitable times, and confirm - all without leaving the app.

4
📊

Smart Management & Tracking

Track all appointments from one dashboard. Get automatic notifications, detailed analytics, and tools to manage cancellations and modifications efficiently.

Key Benefits

Everything you need for professional appointment management

24/7 Availability

Your customers can book anytime, even outside business hours. No more missed calls or lost opportunities.

No Missed Bookings

Automatic reminders and smart follow-ups reduce no-shows by up to 85%.

🔄

Automated Follow-up

Post-appointment follow-up messages, review requests, and personalized promotional offers.

🌐

Multi-language Support

Smart system understands Arabic and English and interacts naturally with customers.

📈

Comprehensive Reports

Instant insights on bookings, revenue, and attendance rates from one dashboard.

🔒

Data Security

Full encryption and GCC hosting with complete compliance to privacy regulations.

Customer Journey

Seamless experience from start to finish

📱

Customer Sends Message

Customer starts a natural conversation on WhatsApp, asking about services or requesting an appointment.

1

Instant Smart Reply

Receives a response within seconds in Arabic or English, with clear options for available services.

2
📅

Appointment Selection

System displays available times based on your schedule, customer chooses the time that suits them.

3

Confirmation & Details

Instant confirmation with complete details, preparation instructions if any, and option to add to calendar.

4
🔔

Smart Reminders

Multiple reminders before appointment at different intervals, with easy option to reschedule or cancel.

5
💚

Post-Appointment Follow-up

Automatic thank you message, review request, and personalized offers based on the service used.

6

Ready to Transform Your Appointment Management?

Join hundreds of businesses using Mawidi to provide a seamless booking experience for their customers via WhatsApp