Grooming & spa
Service requests, preferred times, packages and add-ons.
For pet-service teams
Give every pet-service enquiry a clear next step.
Organise grooming, clinic, boarding and training requests across WhatsApp and voice. Gather the details, then let your team review availability and policies before confirming an appointment.
Mawidi is a platform for service businesses. Your business sets its services, prices, availability and deposit policy; Mawidi does not provide pet care or veterinary advice.
See how a request movesIllustrative example
New service request
Customer message
Hello, could I ask about a grooming appointment for my dog this week?
Service requested
Grooming
Next step
Check the schedule
The team checks availability and price against its setup, then confirms or follows up. This is an example only; it creates no booking.
Illustrative interface example — no real pet or booking.
Where it fits
A request flow shaped around the service
Use intake details and policies that suit your business, whether the service is a short appointment or a stay that needs review.
Veterinary clinics
Appointment enquiries, clinic FAQs and staff follow-up.
Boarding & daycare
Stay requests, intake details and capacity checks.
Training
Enquiries for evaluations, classes and session packs.
Pet transport
Collect pickup and destination details for your team to review.
From first message to next step
Capture the request, then review before confirming
This is an illustrative administrative journey. Availability, pricing and final confirmation follow the provider's setup and policies.
- 01
A customer gets in touch
They can ask about grooming, a clinic visit, boarding, training or another service through your configured channel.
- 02
Your workflow gathers the right details
For example: the service requested, pet details your business needs, preferred dates and contact information.
- 03
Your team reviews the request
Availability, service fit, boarding capacity and any quoted price depend on the business's schedule, setup and policies.
- 04
The customer receives the next step
Your workflow can share a configured confirmation, request more information or hand the conversation to staff. A request is not a confirmed booking until your process confirms it.
Practical tools
What can your team manage?
Reception and operations capabilities configured for your business, with service and availability decisions staying with your team.
WhatsApp enquiries
Answer approved FAQs in Arabic or English, collect the details your business requests, and pass the conversation to your team when needed.
Voice reception
Handle configured call flows, capture appointment requests and transfer calls according to your team's escalation setup.
Service quotes and add-ons
Share business-defined packages, itemised quotes and optional extras for customers to review.
Deposits and payment links
Where your setup supports it, send a payment link for a business-defined deposit, balance or package and show the applicable policy.
Pet and customer records
Keep customer and pet details relevant to your service flow, with consent and language preferences for follow-up.
Reminders and updates
Prepare appointment reminders, service-status messages and follow-ups using your team's configured timing and channels.
Examples by service
Useful enquiries without assuming the outcome
These are illustrative examples; they do not create an appointment, quote or live availability.
Grooming appointment request
- 1Choose a service or package from the business's options.
- 2Share the pet details and preferred time requested by the provider.
- 3The team checks its schedule and service requirements before confirming.
A quote to review
- 1See the business's current service options and itemised quote.
- 2Review optional add-ons or packages where offered.
- 3Ask a question or approve the quote through the configured flow.
Boarding or daycare enquiry
- 1Share requested dates and the stay or care option.
- 2Provide intake details set by the provider, such as feeding instructions and an emergency contact.
- 3The team checks capacity and explains its acceptance requirements and policies. If your business uses a waitlist, it can capture interest in a future opening.
Training enquiry
- 1Ask about an evaluation, class or session pack.
- 2Share goals and practical context requested by the trainer.
- 3The provider follows up with the suitable option and availability.
Customer follow-up
Practical messages your team configures
Examples of messages that can be set up around your business's channels, timing and contact preferences.
Reminder
“Your appointment is coming up. Need to change the time? Contact us here.”
Request update
“We have your request and will follow up after checking the schedule.”
Service status
“Your team can send a pickup or service-status update when it is ready.”
Feedback
“How was your visit? Share feedback with our team.”
For your team
Organise work around your process
Connect incoming requests to the resources, notes and follow-up policies your team uses.
Schedules and resources
Organise staff, rooms or boarding capacity according to the resources and rules your business uses.
Service records
Give staff a place for relevant intake notes, service checklists and customer-approved photos.
Follow-up and incidents
Keep internal follow-up notes and route an issue to the appropriate team member.
Packages and memberships
Explain the business's package, renewal, pause and cancellation rules in the customer journey.
Clear setup and boundaries
- Arabic and English conversations, with RTL support.
- Staff handover and call escalation can follow your configured workflow.
- Set customer consent and contact preferences for follow-up messages.
- Use business-defined service, deposit, cancellation and boarding policies.
- Mawidi supports administrative workflows; it does not provide veterinary advice or diagnosis. Health questions should go to the clinic team.
Answers
Frequently asked questions
Is Mawidi for pet-service businesses?
Yes. Mawidi provides reception and operations tools for service businesses; the pet services themselves are provided by your business.
Does every enquiry become a confirmed booking?
No. A request can be collected and routed through your configured workflow. Your business's availability, setup and confirmation process determine whether it becomes a booking.
Who sets prices, deposits and refund rules?
Your business sets its service prices and policies. Payment links and deposit workflows depend on your configuration and supported payment setup.
Can customers ask about boarding availability?
They can send a request with their dates and requirements. The provider must review its capacity and acceptance rules before confirming a stay.
Does Mawidi provide veterinary advice or diagnosis?
No. Mawidi can support administrative enquiries and configured handover; veterinary questions should be handled by the clinic team.
Can the journey support more than one pet?
Your flow can collect details for multiple pets where the service, schedule and business setup support it.
Can customers use Arabic or English?
Mawidi supports Arabic and English customer journeys, including RTL presentation for Arabic.
Getting started
Shape the journey around your business
Available channels and setup steps depend on your business configuration and services.
- 01
Connect your channels
Choose the supported WhatsApp and voice channels for your business.
- 02
Add services and team
Set services, durations, staff and any rooms or capacity you use.
- 03
Set prices and policies
Configure availability, deposits, cancellations and optional packages.
- 04
Choose handover and messages
Define when staff should take over and which reminders your business sends.
- 05
Share your contact route
Add your business's WhatsApp link to your website or customer materials.
Your next step
See how Mawidi could fit your service journey.
Talk through your services, channels and policies with Mawidi, or start setting up your account.