Service information
Answer common questions from information your team has reviewed and configured.
PUBLIC-SERVICE ENQUIRIES
Make the next step clear when someone contacts your team.
Give people a straightforward way to ask routine questions, request an appointment or share a service enquiry. Your team can review the conversation and follow up when it needs a person.
An illustrative service enquiry
Illustrative example- 01
A person asks
A person sends a WhatsApp message or calls with a routine question or service request.
- 02
Share the next step
Mawidi can respond using information your team has configured, or collect a request for review.
- 03
Your team follows up
Staff can take over the conversation, clarify details and direct the person to the appropriate official channel.
Illustrative example only. Responses, appointment options and follow-up depend on your configuration and team practices.
A communication layer for your team
Mawidi is a business-to-business reception and operations platform. It can support configured enquiries and staff follow-up; it does not deliver government services, decide eligibility or replace your department’s official case systems or processes.
EXAMPLES OF EVERYDAY ENQUIRIES
Where a clear first response helps
Public-facing teams receive questions across many channels. Use bilingual reception to handle routine enquiries and keep the path to staff visible.
Appointment requests
Let people ask about configured appointment types; staff can review and follow up.
Service enquiries
Capture the message and contact details so the right team member can respond.
Updates and reminders
Send configured WhatsApp, SMS or email messages, with customer consent and your operating rules.
For teams handling public enquiries
- Municipal and community services
- Transport and mobility teams
- Licensing and permit information
- Public-facing service desks
RECEPTION & FOLLOW-UP
The conversation stays connected to follow-up
Bring the first question and the staff response into one practical communication flow, using the channels and setup available to your team.
Arabic and English reception
Respond to routine questions in Arabic or English using information your team has configured.
WhatsApp and voice enquiries
Give people a familiar way to ask questions through WhatsApp or voice, within your configured operating hours.
Staff handover
Let staff take over a conversation when a question needs review, judgement or a direct response.
Appointments and reminders
Support configured appointment requests and send reminders or updates through available messaging channels.
Conversation context
Keep enquiry details and follow-up activity available to the team in its Mawidi workspace.
Team reporting
Review communication and activity through the reporting available in your account.
PRACTICAL ANSWERS
Questions from public-service teams
Does Mawidi serve citizens directly?
No. Mawidi is a platform for organizations and teams; official services and decisions remain with the department.
Can staff follow up on a conversation?
Staff can take over a WhatsApp conversation when it needs review or a direct response.
Does Mawidi decide eligibility or application outcomes?
No. Mawidi does not make eligibility or service decisions; those remain part of your department’s process.
Which languages are supported?
Reception supports Arabic and English, including right-to-left text direction.
Does Mawidi connect to government systems?
We do not assume a ready-made government integration. Discuss your requirements with our team before adopting a workflow.
See whether the workflow fits your team.
Bring a routine enquiry and the point where staff should step in. We can walk through what Mawidi supports and what remains part of your official process.