Request
A customer describes the issue by WhatsApp or phone. Gather the contact and location details your team needs.
“The AC is leaking in the bedroom.”
For home service teams
From service request to a well-coordinated visit.
Bring customer enquiries, appointment details and service updates into one clear flow for your home-service business.
For businesses: Mawidi provides software for service teams; it does not send technicians or perform repairs.
Example workflow
Home service visit
Agree on scope & a slot
Clarify the request, then coordinate a suitable visit window. Your team confirms the service details and any applicable charges.
“Would tomorrow afternoon work for a visit?”
Prepare for the visit
Keep the agreed time and request details together for the people handling the job. Send appointment reminders when enabled for your setup.
Visit & follow up
Your team completes the visit. Any follow-up message or next step depends on the workflow and policies your business has configured.
“Thanks for your visit. Reply here if you need help.”
Illustration only. Actual channels, reminders, payments and follow-up depend on your settings and business policies.
Who it serves
Built around the work your team handles
Keep service enquiries and appointment coordination organized across the trades you offer.
- 01
Plumbing
Repairs and maintenance
- 02
AC & HVAC
Installation and servicing
- 03
Electrical
Installations and repairs
- 04
Appliance repair
Home appliance service
- 05
Cleaning
Deep or recurring visits
- 06
Pest control
Pest management services
- 07
Carpentry & joinery
Custom work and repairs
- 08
Painting & decorating
Interior and exterior work
- 09
Glass & aluminium
Windows, doors and facades
- 10
Landscaping & irrigation
Garden and irrigation work
- 11
General maintenance
Everyday property repairs
- 12
Satellite & IT setup
TV, internet and device setup
A practical workflow
Keep each request moving with the right context
Use the channels and appointment settings enabled for your business; staff can step in when a conversation needs them.
01
WhatsApp and voice reception
Let customers reach your business through configured channels, with Arabic and English workflows and staff handover when needed.
02
Request details in context
Keep the customer’s description, contact details and preferred timing together for your team to review.
03
Appointments and reminders
Coordinate bookings and send reminders according to your availability and enabled settings.
04
Deposits and payment links
Where enabled, share a payment link for a deposit or payment. Your business sets the amount and terms.
Set the ground rules
Your team stays in control
Choose which channels to use, when staff should take over, and how your business handles appointment changes, payment requests and follow-up.
Configured hours
Set the operating hours and staff handover that fit your team.
Business-set terms
Your business sets service availability, pricing and payment terms.
Human handover
Bring a staff member into a conversation when it needs a person.
Clear payment boundary
Use configured payment links; do not ask customers to share card details in chat.
Useful details
Frequently asked questions
Does Mawidi provide repair services to homeowners?
No. Mawidi provides business software for service companies to manage customer conversations, appointments and related workflows.
Can customers contact us in Arabic and English?
Arabic and English workflows are supported. Available channels and staff handover depend on your configuration.
Can we take deposits for a service visit?
Payment links can be used when enabled for your account. Your business controls whether to request a deposit and the terms that apply.
Is follow-up automatic after a job?
Follow-up depends on the messaging workflow you configure. The page does not assume that a warranty, service outcome or automatic post-visit message applies to every job.
A clearer day for your service team
See how Mawidi can fit your service workflow.
Talk through your channels, appointment process and customer handover.