Understand the request
Answer common questions in Arabic or English and collect the details your team needs, such as dates and guest count.
For hotels & accommodation
A more considered welcome, from the first message.
Help guests move from a room enquiry to the next useful step through WhatsApp or a call. Keep your team in control of availability, booking decisions and guest handover.
Illustrative guest journeyExample
Guest · WhatsApp
Hello, do you have a room for this weekend?
Mawidi · sample reply
Welcome. I can help with your stay enquiry. Which dates and number of guests should I note?
Your team can review the request and confirm the next step.
Example only. Availability, booking confirmation and payment depend on your setup and connected services.
From enquiry to follow-up
Useful steps, with your team in the loop.
Move toward a booking
Share configured options or route the enquiry to staff. A booking is confirmed only through the connected process your property uses.
Follow through
Where enabled, send a payment link or booking update, then use configured reminders to keep the conversation moving.
A connected guest conversation
Reception tasks, with a clear handover.
Bring enquiries, booking details and follow-up into one conversation, while keeping property-specific decisions with your team.
Arabic and English reception
Respond to guest questions on WhatsApp and route cases to staff when a person should take over.
Booking requests and deposits
Capture booking details and collect deposits through payment links when the plan, provider and business settings support them.
Reminders and reporting
Send configured booking reminders and review available activity in business reports.
Designed around your property’s process.
Room inventory, rates, check-in, cancellation rules and PMS connections vary by property. Confirm your required workflow and integrations with our team before rollout.
For hotels & accommodation
See how Mawidi could fit your guest journey.
Walk through your reception process with our team and review the setup your property needs.