Programme enquiries
Answer common questions using information your team has configured, and route a conversation to staff when it needs review.
FOR NONPROFITS & COMMUNITY TEAMS
Make it easier to take part in community programmes.
Give people a clear way to ask about activities, request a place and receive updates — while your team can step in whenever a conversation needs a person.
A programme enquiry, made clearer
WhatsApp · Voice- 01
Ask
A participant messages on WhatsApp or calls to ask about a programme.
- 02
Find a next step
Share answers from your organisation’s configured information and collect an enquiry or booking request.
- 03
Keep the team close
Send configured reminders and updates; staff can take over when a question needs their judgement.
Illustrative workflow. Availability, answers and follow-up depend on your organisation’s setup and team practices.
FROM FIRST QUESTION TO FOLLOW-UP
One conversation can connect the practical details.
Use Mawidi’s reception and operations tools for the interactions around your programmes. Configure what people can ask, book and receive.
Registrations & bookings
Collect booking or appointment requests for configured services, sessions and events. Staff can review and follow up.
Reminders & updates
Send WhatsApp, SMS or email reminders and updates, with customer consent and configured operating rules.
People & follow-up
Keep enquiry details, notes and follow-up activity together in customer records and your team workflow.
Payments when relevant
For a paid programme or service, send payment links or collect deposits where your setup supports it.
A view for your team
Review conversations and activity through the dashboard and reports; use staff handover for situations that need a person.
WHO IT CAN SUPPORT
For teams coordinating people and programmes
- Volunteer and community groups
- Charities and nonprofit services
- Community centres and shared spaces
- Classes, workshops and public events
See how the workflow could fit your programme.
Walk through the questions people ask, what can be handled automatically and where your team wants to take over.