Ground replies in your information
Use business knowledge your team has supplied, such as property features, availability notes and policies. Keep answers within the information you approve.
PROPERTY & FACILITIES
Every property enquiry starts a clearer conversation.
Bring property questions, viewing requests and customer follow-up into one bilingual reception workflow, with your team ready to step in.
Illustrative workflow · no customer data or booking is created
Mawidi
A property enquiry
Hello, could I learn more about this property?
Of course. I can share the details your team has approved, or help request a viewing.
Property details
1Approved listing information
2Viewing request
3Team follow-up
Illustrative example
A helpful first response
Answer the question. Keep the next step simple.
Share the information your team has prepared, respond in Arabic or English, and make it easy for someone to ask for a viewing or speak with your staff.
Keep people in the loop
When a customer needs more help, staff can take over the WhatsApp conversation and continue with context.
One connected journey
From first question to team follow-up
- 01
Welcome
Receive a question over configured WhatsApp or voice channels.
- 02
Share
Answer from approved business information in Arabic or English.
- 03
Arrange
Support a viewing request using the booking options configured for your business.
- 04
Follow up
Keep customer details and conversation context available to your team.
Designed around your operation
Your team sets the rules and the handover.
Channels, operating hours, information sources and booking steps depend on your setup. A request is not a confirmed viewing until your configured process confirms it.
- Choose which property information the assistant can use.
- Set the hours and channels where automated replies are available.
- Decide when a conversation should move to a staff member.
Property workflow questions
Can customers ask about a property in Arabic or English?
Yes. Mawidi supports Arabic and English reception. Replies should use the property information your team has approved.
Can Mawidi help arrange a viewing?
It can support a viewing request through the booking options configured for your business. The request is confirmed only when your workflow confirms it.
Can the assistant assess a maintenance issue?
It can help receive a customer message and pass the context to your team. Staff should assess the issue and decide what action to take.
Can staff take over a conversation?
Yes. Your team can take over a WhatsApp conversation when a person needs to respond.
Property & facilities teams
Start with the conversations your team handles every day.
Review your channels, information and handover needs with Mawidi.
Discuss your setup