WhatsApp reception
Answer customer enquiries through a connected WhatsApp workflow.
Retail & service businesses
Make every product question easier to handle.
Give customers a clear way to ask about products or services on WhatsApp, while your team stays in control of orders, bookings and handover.
Mawidi is a business platform. It does not sell products, manage stock or replace your point-of-sale system.
Example workflow · not a live conversation
Customer
Do you have this in another colour?
Mawidi · example
Ask about available options
The response depends on the information and channel your business has configured.
A fit for product and service enquiries
Use the same reception workflow for questions that need a helpful answer, a next step, or a person from your team.
- Electronics & accessories
- Fashion & apparel
- Home & furniture
- Health & beauty
- Sports & outdoors
- Books & stationery
- Toys & games
- Jewellery & gifts
- Pet supplies
- Grocery & specialty food
- Auto parts
- Repair & installation services
From first question to the next step
- 01
A customer asks
A product or service question arrives through a connected WhatsApp channel or configured voice workflow.
- 02
Share useful information
The assistant can respond using the business information provided for its configured workflow.
- 03
Choose what happens next
Depending on your setup, the conversation can continue, collect a booking request, share a payment link, or be handed to your team.
- 04
Keep the team in view
Use the available booking, payment and analytics features to follow the work your business has configured.
Tools for the conversations that matter
Choose the parts that suit your operation. Availability depends on channel, configuration and the services you use.
Voice reception
Handle configured phone conversations in Arabic and English.
Bookings & reminders
Collect booking requests and send reminders for configured services.
Payment links
Share a payment link where your payment setup supports it; payment completion is handled by the payment provider.
Team handover
Keep a route for conversations that need a staff member or business decision.
Analytics
Review available activity and booking information in the product.
Common questions
Does Mawidi sell products or manage inventory?
No. Mawidi provides customer reception workflows for businesses. Keep product stock, pricing and fulfilment decisions in your own systems.
Can it help with online and in-store enquiries?
It can support enquiries through configured channels. The page does not imply a POS or inventory integration; confirm any specific connection with the Mawidi team.
Can customers book a repair or service?
Bookings and reminders are available for configured services. Your business sets the service details and handles requests that need review.
Does it support Arabic and English?
Mawidi supports Arabic and English workflows. Exact channel behavior depends on your configuration.
Can it collect payment?
Payment links are available in supported payment workflows. Provider availability and payment completion depend on your setup and the payment provider.
Give customer conversations a clearer next step.
Explore the workflow with your retail or service use case in mind.
Explore the ROI calculatorArabic and English workflows · WhatsApp and voice capabilities · configured for your business