Restaurant Reservation System for Dubai restaurants and cafés
Mawidi helps Dubai restaurants receive table requests on WhatsApp in Arabic and English, capture party size, time and notes, and pass the request to your team. Availability and acceptance follow the workflow your venue sets.
Message our GCC team directly — we support clients across Saudi Arabia and the UAE.
Dubai guests ask early, ask in two languages and compare quickly
Dubai has a very large number of places to eat, and guests tend to decide fast. A resident asks for a table for eight at the weekend brunch; a visitor staying in a hotel asks whether you can seat a family on Friday evening. They write in Arabic or English, often to several venues at once, and the first clear reply usually wins the booking.
Mawidi brings those requests into one reception channel. It can ask for the date, time, number of guests and any notes, then pass the request to your team in the form your venue uses. Your staff decide whether the table is available and accepted.
For an eligible service with payments enabled and a configured payment account, Mawidi can send a deposit link. A pending booking may hold a slot, and a paid deposit alone does not establish that the booking is confirmed.
What a Dubai restaurant can set up
A reply in the guest's language
Guests who write in Arabic get an Arabic reply and guests who write in English get an English one, so the booking starts clearly either way.
Large-party and brunch requests
Capture the group size, time and any notes, then pass larger or special bookings to a person with the whole conversation attached.
Optional deposit links
For an eligible service with payments enabled and a configured payment account, Mawidi can send a deposit link on WhatsApp. Verify the currency and checkout methods available for your payment account, and check payment and booking status.
Reminders before the reservation
Send a reminder with an easy way to confirm or cancel so tables that will not be used can be offered to someone else.
Notes recorded with the request
Occasion, seating preference or dietary note is captured with the booking so your host does not have to ask again.
Hours and handover you control
You set operating hours and handover paths, so requests that arrive when no one is free still follow your rules.
Built for Dubai dining
Brunch and weekend venues
brunch reservations, weekend tables
Take group requests and notes in advance and send reminders so a busy weekend sitting starts with the right numbers.
Restaurants and cafés in hotels and malls
hotel restaurant booking, mall cafe reservations
Answer visitors' and residents' table enquiries in the same thread, and keep questions that need a person with your team.
Small independent restaurants
small restaurant booking, owner-run venues
When the owner is also the host, WhatsApp requests no longer need to be answered between orders.
How to choose a restaurant reservation system in Dubai
Dubai guests will not tolerate a slow reply, and they will not fill in long forms. Choose a system that starts in WhatsApp and gives your hosts a tidy list to work from.
Reply in both languages
Test an Arabic and an English enquiry and compare the replies.
Who accepts the table
Check how a request, a deposit and an accepted booking differ, and who on your team decides.
Fit with your current process
Ask what you would change about how your hosts track reservations today.
How a Dubai restaurant gets started
Define your booking rules
Decide opening hours, group-size limits, which bookings need a person and whether any need a deposit.
Connect WhatsApp
Connect your venue's WhatsApp number and the calendar or process your hosts use.
Test with your hosts
Try a normal request, a large group, a change and a cancellation before opening it to guests.
Refine from real requests
Review repeated questions and cancelled tables, then adjust your rules and replies.
Related
Frequently asked questions
- Do guests need an app?
- No. Guests write on WhatsApp. Mawidi collects the details and passes the request to your team in the way you have set up.
- Who confirms the table?
- Your team and your configured process. Mawidi captures the request and routes it; availability and acceptance follow the workflow your venue sets.
- Can we ask for a deposit on brunch or large-group bookings?
- For an eligible service with payments enabled and a configured payment account, Mawidi can send a deposit link. Verify the currency and checkout methods available for your payment account. A paid deposit alone does not establish that the booking is confirmed: verify the payment and booking status.
- Which languages does it reply in?
- Arabic and English. If a guest writes in another language, pass the conversation to a person on your team.
- Does it work for a hotel restaurant?
- It can take table requests for a hotel restaurant. Room and stay confirmation stays with your own booking system and team.
- What do we need to start?
- Your opening hours, booking rules, a WhatsApp number and the way your hosts track reservations today. The demo covers the rest.
See a Dubai restaurant booking flow end to end
We will walk through a WhatsApp table request, notes, reminders, deposit options and handoff to your team, in Arabic and English.
Mawidi plans start from AED 279/month.